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Privacy Policy

(Last Updated: 1 JUNE 2026)

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This Privacy Policy explains how Oceanscape Group handles your personal data in compliance with the New Zealand Privacy Act 2020, Australian Privacy Principles (APPs), EU General Data Protection Regulation (GDPR), and Türkiye’s KVKK (Law on Protection of Personal Data No. 6698).

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1. Who We Are

Oceanscape Group comprises:

  • Oceanscape NZ (Oceanscape Group New Zealand Limited) — NZBN: 9429051619724

  • Oceanscape Türkiye (Oceanscape Group Sağlık Turizmi Limited Şirketi) — MERSIS: 0851170608100001

We operate between Aotearoa New Zealand, Australia, and Türkiye to facilitate travel and treatment for clients seeking medical services abroad.

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2. What We Collect

We may collect:

  • Full name, contact details, address, passport info

  • Medical history, treatment preferences, test results

  • Payment records (note: we do not store credit card data)

  • Travel bookings and insurance details

  • IP address, usage analytics (via cookies)

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3. Sensitive Health Information

As part of our services, Oceanscape Group may collect and process sensitive health information including:

  • medical history,

  • medications,

  • allergies,

  • test results,

  • treatment preferences,

  • and related healthcare records.

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This information is collected only:

  • with your consent,

  • for treatment coordination purposes,

  • and in accordance with applicable privacy and health data laws.

Oceanscape Group does not provide medical advice, diagnosis, or clinical treatment.

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4. How We Collect Information

We collect information when you:

  • complete a consultation or enquiry form,

  • submit medical records or supporting documents,

  • communicate with us via email, phone, WhatsApp, or social media,

  • book services through Oceanscape Group,

  • or browse our website.

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5. Why We Collect Your Information

We collect and use information to:

  • coordinate medical treatment and travel services,

  • communicate with healthcare providers and suppliers,

  • arrange accommodation, transfers, insurance, and logistics,

  • comply with legal, licensing, insurance, and audit obligations,

  • improve operational safety and service quality,

  • and protect the legitimate interests of our business and clients.

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6. Sharing Your Information

Your information may be shared with:

  • licensed hospitals and healthcare providers,

  • travel providers and accommodation suppliers,

  • insurance providers,

  • translators and support coordinators,

  • IT service providers and secure cloud platforms,

  • accountants, legal representatives, auditors, or regulators where required by law.

All third parties are required to uphold appropriate privacy and confidentiality standards.

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7. International Data Transfers

Due to the international nature of our services, information may be transferred or stored in:

  • New Zealand,

  • Australia,

  • Türkiye,

  • the United Kingdom,

  • and Europe.

We implement reasonable safeguards including:

  • encrypted systems,

  • access controls,

  • secure cloud storage,

  • confidentiality agreements,

  • and contractual privacy protections where app

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8. Data Security

We implement measures including:

  • two-factor authentication,

  • encrypted storage systems,

  • role-based access controls,

  • secure document management,

  • staff confidentiality obligations,

  • and regular operational reviews.

Despite reasonable safeguards, no online system can be guaranteed completely secure.

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9. Data Retention

We retain personal information only for as long as necessary to:

  • provide services,

  • comply with legal, accounting, insurance, and licensing obligations,

  • resolve disputes,

  • maintain operational records,

  • and meet regulatory requirements.

When information is no longer required, it is securely deleted, anonymised, or archived where appropriate.

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10. Your Rights

Depending on applicable law, you may have the right to:

  • request access to your information,

  • request correction of inaccurate information,

  • withdraw consent,

  • request deletion where legally permitted,

  • object to certain processing activities,

  • and lodge a complaint with a relevant privacy authority.

Requests may be submitted to:

📧 contactus@oceanscapegroup.com

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11. Cookies & Website Analytics

We use cookies and analytics technologies to:

  • improve website functionality,

  • understand visitor behaviour,

  • maintain security,

  • and enhance user experience.

Users may manage cookie settings through their browser preferences.

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12. Children’s Privacy

Our services are not directed toward individuals under 16 years of age without parental or legal guardian involvement.

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13. Medical Disclaimer

Oceanscape Group acts solely as a medical tourism facilitator and travel coordinator.

We do not:

  • provide medical diagnoses,

  • offer clinical opinions,

  • prescribe treatment,

  • or guarantee medical outcomes.

All medical services are provided independently by licensed healthcare professionals and healthcare institutions.

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14. Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

The latest version will always be published on our webs

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Contact Us

📧 contactus@oceanscapegroup.com
🌐 www.oceanscapegroup.com

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